DELIVERIES AND RETURNS AREAS AND DELIVERY Areas Orders placed through the site Éyone Cosmetics can be delivered worldwide. Modalities Your order will be produced in our logistics center of Granada and is dispatched by the selected carrier. You will receive your order within 2 or 3 days in your address Spain and 6-7 days in the rest of the world. Expenses We will ask you soaps € 5 delivery expenses throughout the peninsula and the Balearic Islands. You will not have to pay this amount if the value of your order exceeds 50 €. For international orders / inquiry peninsula outside the price list. Rates for shipments below a 1kg: 1. Spain (except Canary Islands, Ceuta and Melilla) € 5 2. Balearic Islands, Ceuta and Melilla € 10 2. Europe 30 € 3. Rest of world € 50 * Any request to deliver outside the EU (including special areas like the Canary Islands, Ceuta and Melilla, etc), may be subject to customs charges. Cosmetics Éyone has no way of knowing the amount of these charges so we can not be responsible for them. Send the order to another recipient You can send your order to another recipient In step "Your details", click on the box "Use the same data for billing" to remove the tag, a new form where you can fill in the fields reserved to the desired delivery address will open. Send a gift In step "Finish" You can check the "gift" to receive a bag with stickers so you can make a nice presentation.
TRACKING YOUR ORDER E-mail order confirmation When your order and payment have been confirmed, Cosmetics Éyone sends you a first e-mail to confirm your order. You can find it all orders products and the corresponding billing address and delivery. In case of problems, you can contact the Customer Service of Éyone Cosmetics by e-mail (section Contact) or call +34 900 000 000, Monday to Friday, between 10:00 and 19: 00. E-mail delivery confirmation When we've prepared your order and we have delivered to our carrier, you will receive a confirmation by e-mail delivery. In this second e-mail you will find a number of shipping. If there is a problem, contact the customer service department of Éyone Cosmetics by e-mail (contact section) or call +34 900 000 000, Monday to Friday, between 10:00 and 19:00 . Preparation and submission Your order is under preparation. Once prepared, we send your order. Shipping and order tracking receive an e-mail confirmation of delivery, which certifies the shipment of the order, that is, it has been delivered to our carrier. In this e-mail, you'll click on a link that will take you to the website of the carrier. If you enter the consignment number, you can access to track your order. Reception Upon receipt of the shipment, it is considered that the order has been delivered. Cancel an order You can not cancel your entire order if the customer service department of Éyone Cosmetics informs you that it has been processed. But you can return the products purchased within 7 days from the date of receipt. Before validating the payment, you can modify or cancel your order in the "My Cart" in the phase of order confirmation. BILL invoice Once we have sent your request, we will issue an invoice, you will receive by e-mail. The invoice document is attached to the e-mail in pdf format. RETURN Returning a product already delivered If you are not satisfied with the products ordered through the website www.eyonecosmetics.es, you can return within 7 days from the date of delivery, according to the law on distance selling. You must return the products along with items that appear on the delivery note and invoice. We refund your money.
NOT AVAILABLE OR PRODUCT NOT GIVEN Product temporarily unavailable If a product is temporarily unavailable, a window will inform you at the time you try to add it to your basket. In this case, we will ask you to enter your email address in the window. Thus, Éyone Cosmetics will inform you of its availability by e-mail. Unavailability of a product included in an order If the unavailability of a product is detected during the processing of the order, we will inform you of this in the e-mail confirming the shipment of your order. Your payment immediately correct it corresponds to the amount of the modified order. Product not included in the order delivered If you see a manager product is not in your shipment, you can contact the department of customer service by e-mail
(contact section) or call +34 95 883 1615, Monday to Friday between 10:00 and 18:00.